Jobs

Experience
bMod

We’re always looking for talented, passionate team players. Join us in our mission to push ourselves and our industry to the next level, and we will partner with you to help you grow in a role that nurtures your goals and interests.

When you work with bMod, you unlock

The bMod experience

We are committed to supporting the development of your training plan and career path.

The flexibility of a private company allows us to create roles and workstreams that match your value and growth.

A personalized hybrid working model that balances the convenience of working from home with the connection of working in-office.

Real flex time – we trust you to manage your time and don’t ask you to communicate your AFK time; once we’re clear on where we need to go, how we get there is up to you.

5 bMod days off a year, in addition to vacation time, statutory holidays, and our annual holiday break between Christmas and New Year’s

A Gold Standard health plan – one of the very best in the industry

bMod is committed to diversity, inclusion, gender balance and maintaining an environment where all are offered fairness, kindness and equal opportunities.

We’re actively searching for the roles below, but if you don’t see a role that fits your profile, don’t hesitate to reach out – we always want to meet new talent.

Let’s talk!

AI Agent experience coordinator

  • Anywhere

Overview

We are seeking an AI Agent Experience Coordinator to support the development, optimization, monitoring, and quality assurance of our AI-powered solutions.

This role is ideal for a highly organized professional who combines strong project coordination skills with hands-on experience using AI tools and prompt engineering techniques. You will help manage AI agent development workflows, maintain prompt libraries, coordinate testing and quality assurance activities, and ensure that AI-generated outputs consistently meet quality and business standards.
Role:

  • RXChainge project coordination
  • Agent creation & monitoring
  • Prompt engineering
  • Quality assurance, testing & optimization

Key Responsibilities

Project coordination

  • Coordinate AI agent development initiatives and related project activities.
  • Manage timelines, priorities, deliverables, and stakeholder communications.
  • Facilitate collaboration between client services, medical writing and dev. team.
  • Track project progress, identify risks, and escalate issues when necessary.
  • Support documentation, reporting, and process improvement initiatives.


Agent creation, monitoring and prompt engineering

  • Execute the creation, configuration, testing, and demo-ing of AI agents.
  • Maintain and organize the prompt library, ensuring consistency, version control, and documentation.
  • Design and optimize prompts across multiple use cases, therapeutic areas, and user roles.
  • Benchmark prompts and agent performance across models and configurations to improve output quality and reliability.
  • Analyze conversation transcripts to identify prompt optimization opportunities
  • Monitor agent performance and identify opportunities for improvement.

Quality assurance, testing & optimization

  • Coordinate QA and user acceptance testing activities with internal stakeholders.
  • Develop and execute testing plans for AI agents and prompting workflows.
  • Identify and address quality issues, edge cases, and performance gaps.
  • Review AI-generated content for clarity, consistency, and tone, and facilitate the content review of subject matter experts for accuracy.
  • Execute on analysis and reporting steps, primarily related to transcripts, to track performance, quality, user feedback, and identify opportunities for optimization.

Required Qualifications

  • 2–5+ years of experience in project coordination, project management, digital production, or a related field (flexible based on experience)
  • Professional experience using AI tools and large language models (e.g., ChatGPT, Claude, Gemini, Copilot).
  • Understanding of prompt engineering principles and generative AI workflows.
  • Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Comfortable working in an evolving environment with changing priorities.
  • Demonstrated attention to detail and commitment to quality.
  • Bilingual (English and French)

 

Additional Assets

  • Experience with prompt optimization or experimentation workflows
  • Familiarity with evaluation methods for AI outputs (qualitative or quantitative)
  • Exposure to software product development or agile environments
  • Experience working with regulated or specialized content, including healthcare or life sciences.
  • Experience in writing, editing, proofreading or related fields

To apply for this job email your details to hr@bmodgroup.com.